Contoura Medical Ltd is committed to ensuring customer privacy.
We do ask you to provide certain information when dealing with Contoura Medical Ltd. All information is kept and used under this privacy statement.
We may collect the following information:
– Name and job title.
– Contact information, including email address.
– Personal medical information.
– Demographics such as postcode, preferences and interests.
– Other information relevant to your treatment or treatment options.
WHAT WE DO WITH THE INFORMATION WE GATHER:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
– Internal record keeping.
– To send treatment information to clients and to be able to update customers regarding their treatment/s.
– We may use the information to improve our treatments and services.
We may periodically send promotional emails about new treatments, products, special offers or other information which we think you may find interesting using the email address which you have provided.
However, these emails will only be sent once you have opted into our mailing list and given full consent to receive these emails.
HOW WE WILL SHARE YOUR DATA
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. We use trusted third parties to provide the below services and business functions, however, all processors acting on our behalf only process your data under instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
We may disclose your information to third parties if:
– We are under a duty to disclose or share your data to comply with any legal obligation.
– To apply or enforce our contracts with you.
– To protect our rights, property, or our safety and/or the safety of our clients, or others.
We may also disclose your information to our suppliers and contractors to provide information to you on our behalf and/or to fulfil our contracts with you.
YOUR DATA:
We only collect data needed for business activities, no data will be shared with other companies unless necessary. No data will be collected without free consent being given.
WHAT ARE YOUR RIGHTS OVER YOUR DATA?
You have the right to access any personal information that we process about you and to request information about:
– What personal data do we hold about you
– The purposes of the processing
– The categories of personal data concerned
– The recipients to whom the personal data has/will be disclosed
– How long do we intend to store your data for
– If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
If you would like your data to be removed or the use to be amended, you have the right to request:
– your data to be erased (deleted) from our records.
– the use/processing of your personal data to be restricted under data protection laws.
– to opt out of any direct marketing from us (this can be done in several ways and will depend on the marketing you are receiving. Please see the marketing material for how to unsubscribe).
– If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.
We will inform you if your request is possible under current regulations and inform you to what extent your request has been processed. Where we are under a legal obligation to retain your information, we will clarify the requirements around the extent of data as well as the duration we will continue to hold your data.
If you would like to request the processing of your data, please contact us at [email protected]
SECURITY:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
FINANCIAL INFORMATION:
Concerning any financial information submitted to Contoura Medical Ltd we do not store or share any financial information with 3rd party companies and have safeguarding steps in place to maintain and protect customer financial information.
COMPLIANCE
In this document, you have seen how we collect, store and handle data in compliance with GDPR.
FURTHER DETAILS, QUESTIONS, OR COMPLAINTS
We hope we have provided you with plenty of information around the processing of your data that we undertake and the rights you have over it; however, if you have any additional questions or would like more details around any of the points listed above, please contact:
Data Controller
Contoura Medical, 189 Brompton Road, Knightsbridge, London SW3 1NE.
Email: [email protected]
LODGING A COMPLAINT
If you are not happy with this notice, believe we have processed your data in an unfair or unjust way or are non-compliant with the relevant data protection laws and you wish to raise a complaint, please contact us and we will carefully consider your complaint and respond to you. You also have the right to complain with the supervisory authority (the Information Commissioner’s Office).
Information Commissioner’s Office:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 020 3890 1911